Industrial Software Ltd offer a range of services all the way from the project start to project finish. Consultancy and systems software engineering is offered to all customers large and small including Systems Integrators that require a specialist hand or are maximised with workload.

As an independent supplier of control system software this gives customers freedom to choose their preferred panel builders/hardware designers without any conflict of interest.

All projects are confidential and client base respected.

If you would like a quotation for any of our services big or small, feel free to get in touch.

Industrial Software Ltd offer consultancy services to give expert advice to ensure that an efficient and intelligent solution is given to any industrial control system requirement.

Industrial Software Ltd ensure a project is run professionally and smoothly, providing detailed project plans throughout the project life cycle. Industrial Software Ltd can take on the project management at any stage.

Feasibility studies can be generated by Industrial Software to clarify the conditions of a project, ensuring that the proposed methods and plans are practically achievable.

A full detailed specification can be produced by Industrial Software Ltd with subsequent release by the client. Industrial Software Ltd can also offer support to the client by helping with the preparation of the client specification or OEM, such as by supplying chapters that require expertise that Industrial Software Ltd offer. These can be in the format of User Requirement Specifications and Functional Design Specifications or simply by providing screenshots of code.

A design review of the overall system in co-operation with the customer will be provided to ensure customer satisfaction. Industrial Software Ltd support the life cycle concept for the development and support of an automated system. Documentation can also be provided detailing the system software design:

• Software Design Manuals
• Software Module Design Manuals
• Network Design Manuals
• Configuration Manuals

As suppliers to the pharmaceuticals and petrochemical industry Industrial Software Ltd know that good working practice is necessary. Software code where possible is modular and structured to a high standard to ensure efficiency and safety. For the pharmaceutical industry we aim for our code to meet current healthcare regulatory expectations (GAMP) as covered further in ‘Industrial Software Ltd Quality’.

Industrial Software Ltd have a wide range of experience with software coding ranging from PLC ladder logic to .NET Framework and everything in between.

Industrial Software provide a copy of all software with clear annotation. No part of the software is locked or un-viewable.

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Module tests where applicable will be undertaken to test software developed inhouse.

Client witness testing of the software can take place at either Industrial Software Ltd or customer premises. All testing will be provided with full documentation.

Industrial Software Ltd will if required install all software on site and ensure minimum disruption to plant.

If required all software will be site tested/commissioned and fully documented. Industrial Software Ltd software engineers are also qualified hardware engineers which enables safe working practice when testing/commissioning at customer sites.

Industrial Software Ltd provide high quality documentation to supplement any system provided. This can be tailored to suit the customer.

• Functional Design Specification
• Software Design Manuals
• Software Module Design Manuals
• Network Design Manuals
• Configuration Manuals
• Test Procedures (to accompany FAT/SAT)
• Feasibility Study
• Operating & Maintenance Manuals
• Training Manuals
• Disaster Recovery Manuals
• Standard Operating Procedures (SOPs)

Different types of maintenance cover are available to suit each customer requirement. An individual maintenance plan can be tailored to cater for more specific needs.

• Emergency Callout (24 hour cover, 7 days a week)
• Planned preventative maintenance
• Telephone and email support
• Remote diagnostics
• Backup of customer technical data
• Training programmes

Training programmes are available and can be tailored to meet the requirement of the customer. Training can take place either at Industrial Software Ltd or at the customer premises.

• Training sessions – from one to one training to full classroom training.
• Training ‘workshops’ with hands on tuition
• Training manuals/documentation.
• Training certificates.

Industrial Software Ltd work to ISO 9002 2000 and Good Automated Manufacturing Practice (GAMP). Industrial Software Ltd are members of the ISPE, the International society of Pharmaceutical Engineering. We attend conferences and workshops to ensure that Industrial Software Ltd conform to the guidelines for suppliers of automated systems to the pharmaceutical industry and are up-to-date with current healthcare regulatory expectations. Industrial Software Ltd also endeavour to comply with the new legislation 21 CFR Part 11. The company keeps a constant watching brief on Health and Safety legislation and update working practices accordingly.

Industrial Software Ltd understand that some industries have old control systems that they are happy with but just require small modifications or upgrades to keep the plant efficient and up-to-date. We take on any small jobs that most other systems integrators would not usually be interested in especially modifying legacy equipment.

Industrial Software Ltd offer an obsolescence survey that involves a site visit and investigation. A detailed report will highlight equipment that is coming to the end of its manufacturing life or has already passed. Equipment that has become obsolete are deemed as high risk and can cause significant down time if a failure occurs and an upgrade path has not been identified.

This service provides customers with possible replacements or upgrade paths for the obsolete equipment. Some software may require conversion to be downloaded into the upgraded equipment. Industrial Software Ltd can also offer this as part of the service.